News Room

A collection of press releases, audio content and media clips featuring INFORMS members and their research.

Unmasking Human Trafficking: New AI Research Reveals Hidden Recruitment Networks
News Release

BALTIMORE, MD, May 24, 2025 – Most anti-human trafficking efforts focus on breaking up sex sales; however, new research in the INFORMS journal Manufacturing & Service Operations Management is turning its attention to where trafficking truly begins – recruitment. Using machine learning to analyze millions of online ads, researchers at the University of Pennsylvania have uncovered patterns that link deceptive job offers to sex trafficking networks. By mapping the connections between recruitment and sales locations, the study reveals a hidden supply chain – one that can now be exposed and interrupted earlier in the trafficking process.

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New U.S. drug prices doubled amid a shift toward treating rare diseases
Media Coverage

Drugs being explicitly developed to treat rare diseases are getting more expensive.

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Human air traffic controllers keep flyers safe. Should AI have a role?
Media Coverage

Old technology is behind the recent ongoing delays and cancellations at Newark Liberty International Airport, but newer technology will be an important part of the solution.

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Resoundingly Human Podcast

An audio journey of how data and analytics save lives, save money and solve problems.

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INFORMS in the News

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Rise in Cases and Positivity Rate at Temple Prompts Concern; Gov. Murphy Says N.J. Schools Reopening Next Week are Prepared to Handle Outbreaks

Rise in Cases and Positivity Rate at Temple Prompts Concern; Gov. Murphy Says N.J. Schools Reopening Next Week are Prepared to Handle Outbreaks

The Philadelphia Inquirer, September 2, 2020

Dr. Robert Redfield, director of the Centers for Disease Control and Prevention, sent a letter last week to the nation’s governors with an urgent request. The Trump administration wanted them to do everything in their power to eliminate hurdles for vaccine distribution sites to be fully operational by Nov. 1. The Aug. 27 letter, obtained by McClatchy, asked governors to fast-track permits and licenses for new distribution sites. “The normal time required to obtain these permits presents a significant barrier to the success of this urgent public health program,” Redfield wrote.

Guest Commentary: Partnership, Not Punishment, is the Key to Keeping Colleges Open

Guest Commentary: Partnership, Not Punishment, is the Key to Keeping Colleges Open

NWI Times, August 30, 2020

College students on campus will behave like the 18- to 24-year-olds that they are. They will gather in groups to hang out, socialize amongst themselves, and act in a manner that is frequently in exact conflict to what is needed to keep campuses open this fall. Threats of student expulsion and punishment will not work. Embracing students as partners in campus reopenings is the strategy that has the best chance of succeeding.

New Research Says Better Management of Customer Care on Twitter Leads to Nearly 20% Increase in Customer Satisfaction

New Research Says Better Management of Customer Care on Twitter Leads to Nearly 20% Increase in Customer Satisfaction

News Release, September 3, 2020

CATONSVILLE, MD, September 3, 2020 – Social media has forever changed our society and how people do business. A 2013 report by J.D. Power found nearly two-thirds of customers have used a company’s social media site to connect with customer service. New research in the INFORMS journal Information Systems Research finds businesses that use Twitter as a social care channel are seeing a 19% increase in customer satisfaction.

Flu Season and Covid-19 Are About to Collide. Now What?

Flu Season and Covid-19 Are About to Collide. Now What?

Wired, September 2, 2020

In parts of the United States, autumn is coming. The mornings have a coolness. The dogwood leaves show an edge of color. And outside pharmacies, the banners of fall are appearing: “Flu shots here.” This year in particular, health authorities hope Americans will listen. The overlap of the influenza season and the coronavirus pandemic could overwhelm the health care system if people don’t take the vaccine and the incidence of flu is high. Planners are worried about renewed pressure on hospital beds and protective equipment, and less visible pressure on laboratories, which have to use the same machinery and supplies to analyze diagnostic tests for both Covid-19 and flu.

'Urgent' Request Sent to States in Push for Coronavirus Vaccine Delivery by Nov. 1

'Urgent' Request Sent to States in Push for Coronavirus Vaccine Delivery by Nov. 1

Impact 2020, September 2, 2020

Dr. Robert Redfield, director of the Centers for Disease Control and Prevention, sent a letter last week to the nation’s governors with an urgent request. The Trump administration wanted them to do everything in their power to eliminate hurdles for vaccine distribution sites to be fully operational by Nov. 1.

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