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CATONSVILLE, MD, September 4, 2014 – Customer experience matters more when the economy is doing well than when it is doing poorly, according to a new study in the Articles in Advance section of Marketing Science, a journal of the Institute for Operations Research and the Management Sciences (INFORMS).

CATONSVILLE, MD, September 2, 2014 – A new study published by The Institute for Operations Research and the Management Sciences (INFORMS) examines the strengths and weaknesses of the Iron Dome system, which Israeli authorities have credited with saving lives during the recent conflict with Hamas.

CATONSVILLE, MD, August 25, 2014 —For “credence services” such as auto-repair, healthcare, and legal services, the benefit to the customers for the service is difficult to assess before and even after the service. A new study in a journal of the Institute for Operations Research and the Management Sciences (INFORMS) finds that in a credence services market, when more service providers care about the customer’s wellbeing, society as whole may actually be worse off. 

CATONSVILLE, MD, August 18, 2014 — Until battery cost is cut down to $100 per kilowatt hour, the majority of U.S. consumers for battery electric vehicles (BEV) will be better off by choosing an electric vehicle with a range below 100 miles, according to a new study in the Articles in Advance section of Transportation Science, a journal of the Institute for Operations Research and the Management Sciences (INFORMS).

CATONSVILLE, MD, August 4, 2014 – Scientists in the middle of the status hierarchy, not those at the top or the bottom, are the first to work with easy-to-use commercial products. They are also the most prone to imitate their prior collaborators’ use of such commercial kits. These are among the findings of a study of scientists-as-customers appearing in Marketing Science, a journal of the Institute for Operations Research and the Management Sciences (INFORMS).