Media Coverage

Media articles featuring INFORMS members in the news.

Most Recent Media Coverage

Topic
Why Companies Should Pay More Attention to Customers Last in Line

Why Companies Should Pay More Attention to Customers Last in Line

The Wall Street Journal, April 29, 2022

Tempted to walk away when you’re at the end of a line? You’re not alone. Being last in line negatively impacts your satisfaction and makes it more likely you’ll bail before getting to the front, says Ryan Buell, professor of business administration at Harvard Business School, whose research was published last year in the journal Management Science.

Supply Chain Transparency: A Growth Engine in the Wake of Crises

Supply Chain Transparency: A Growth Engine in the Wake of Crises

CEVA Logistics, April 28, 2022

The twin events in Ukraine and Shanghai have shattered the core assumptions underlying global supply chains. Since the fall of the Berlin Wall more than three decades ago, multinational corporations had often been able to separate business and geopolitics, assuming that world leaders generally make rational decisions regardless of their ideology. However, with Putin's invasion of Ukraine and Shanghai's severe, month-long lockdown, it's clear that such assumptions were wildly over-optimistic.

What’s going on with the air travel mask mandate?

What’s going on with the air travel mask mandate?

The Hill, April 19, 2022

The Centers for Disease Control and Prevention (CDC) had extended the federal mask mandate on U.S. airlines, rail and bus systems by two weeks, until May 3. During that period, the CDC planned to explore in-depth what is happening in the COVID-19 pandemic.

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Artificial Intelligence

Why 23andMe’s Genetic Data Could Be a ‘Gold Mine’ for AI Companies

Why 23andMe’s Genetic Data Could Be a ‘Gold Mine’ for AI Companies

TIME, March 26, 2025

The genetic testing company 23andMe, which holds the genetic data of 15 million people, declared bankruptcy on Sunday night after years of financial struggles. This means that all of the extremely personal user data could be up for sale—and that vast trove of genetic data could draw interest from AI companies looking to train their data sets, experts say.

Healthcare

Want to reduce the cost of healthcare? Start with our billing practices.

Want to reduce the cost of healthcare? Start with our billing practices.

The Hill, March 11, 2025

Robert F. Kennedy Jr., as the new secretary of Health and Human Services, is the nation’s de facto healthcare czar. He will have influence over numerous highly visible agencies, including the Centers for Disease Control and Prevention, the National Institutes of Health and the Food and Drug Administration, among others. Given that healthcare is something that touches everyone’s life, his footprint of influence will be expansive. 

We all benefit from and are hurt by health insurance claim denials

We all benefit from and are hurt by health insurance claim denials

Atlanta Journal Constitution, January 23, 2025

Health insurance has become necessary, with large and unpredictable health care costs always looming before each of us. Unfortunately, the majority of people have experienced problems when using their health insurance to pay for their medical care. Health insurance serves as the buffer between patients and the medical care system, using population pooling to mitigate the risk exposure on any one individual.

Supply Chain

Experts warn logistics industry stakeholders to make contingency plans

Experts warn logistics industry stakeholders to make contingency plans

Seafood Source, March 10, 2025

In their March 2025 forecasts, shipping and logistics experts are warning those who rely on the industry to expect continued disruption, and in order to survive a chaotic landscape, they are advising businesses to spend money conservatively, work with trusted partners, and make comprehensive contingency plans.

Climate