Media Coverage

Media articles featuring INFORMS members in the news.

Most Recent Media Coverage

Topic
Responding to Customers on Social Media Can Boost Satisfaction by 20%

Responding to Customers on Social Media Can Boost Satisfaction by 20%

Small Business Trends, September 12, 2020

According to a new research from INFORMS Journal Information Systems Research, better management of customer care on Twitter is responsible for a 19% increase in customer satisfaction. An increase of almost 20% is amazing for any positive business metric. But, when it is in customer satisfaction, it is that much better. The research looked at data from Twitter service accounts among the four big telecommunications firms in the United States. It found out AT&T and Verizon had an edge against Sprint and T-Mobile when it came to customer care online.

With Big Ten Set to Resume Football This Fall, Why Won't Illinois High Schools Follow Suit?

With Big Ten Set to Resume Football This Fall, Why Won't Illinois High Schools Follow Suit?

Chicago Tribune, September 16, 2020

High school athletes across the Midwest are playing football this fall and the Big Ten announced Wednesday morning it would resume the sport, too. But Gov. J.B. Pritzker has slammed the door on the possibility that Illinois high school players will join in, saying football and other contact sports are still too risky in the midst of the COVID-19 pandemic.

COVID-19 Vaccines Could be Distributed Through Churches, Beauty Salons, and Poultry Farms

COVID-19 Vaccines Could be Distributed Through Churches, Beauty Salons, and Poultry Farms

Quartz, September 11, 2020

As beauty salons reopen across the US, they may eventually be able to offer mani-pedi-vaccine combos. The US Centers for Disease Control and Prevention (CDC) is weighing beauty salons and other community gathering points as potential distribution sites for Covid-19 vaccines. Though the CDC has told states to be ready to distribute a potential vaccine by late October, distribution logistics are still being worked out. Government experts are debating who should be first in line to receive a vaccine; once that’s decided, the government will need to plan how to deliver shots to those who need them first. All options are on the table.

Complexities of the COVID-19 Vaccine Supply Chain

Complexities of the COVID-19 Vaccine Supply Chain

Chicago's Very Own WGN9, September 12, 2020

Vaccine trials are in full swing in an effort to find a shot at beating COVID-19. But who will get the first inoculations? It’s a complicated equation hinging on shipping, storage, availability and risk level. Combine all of this with trial results for different vaccine candidates and the Centers for Disease Control has come up with a COVID-19 vaccine dosing schedule that could have millions getting their shot by December. As students head back to school and employers increasingly welcome returning workers it becomes even more critical for herd immunity.

Media Contact

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INFORMS
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Artificial Intelligence

Why 23andMe’s Genetic Data Could Be a ‘Gold Mine’ for AI Companies

Why 23andMe’s Genetic Data Could Be a ‘Gold Mine’ for AI Companies

TIME, March 26, 2025

The genetic testing company 23andMe, which holds the genetic data of 15 million people, declared bankruptcy on Sunday night after years of financial struggles. This means that all of the extremely personal user data could be up for sale—and that vast trove of genetic data could draw interest from AI companies looking to train their data sets, experts say.

Healthcare

Want to reduce the cost of healthcare? Start with our billing practices.

Want to reduce the cost of healthcare? Start with our billing practices.

The Hill, March 11, 2025

Robert F. Kennedy Jr., as the new secretary of Health and Human Services, is the nation’s de facto healthcare czar. He will have influence over numerous highly visible agencies, including the Centers for Disease Control and Prevention, the National Institutes of Health and the Food and Drug Administration, among others. Given that healthcare is something that touches everyone’s life, his footprint of influence will be expansive. 

We all benefit from and are hurt by health insurance claim denials

We all benefit from and are hurt by health insurance claim denials

Atlanta Journal Constitution, January 23, 2025

Health insurance has become necessary, with large and unpredictable health care costs always looming before each of us. Unfortunately, the majority of people have experienced problems when using their health insurance to pay for their medical care. Health insurance serves as the buffer between patients and the medical care system, using population pooling to mitigate the risk exposure on any one individual.

Supply Chain

Experts warn logistics industry stakeholders to make contingency plans

Experts warn logistics industry stakeholders to make contingency plans

Seafood Source, March 10, 2025

In their March 2025 forecasts, shipping and logistics experts are warning those who rely on the industry to expect continued disruption, and in order to survive a chaotic landscape, they are advising businesses to spend money conservatively, work with trusted partners, and make comprehensive contingency plans.

Climate